Customer Relationship Management Executive

🚀 Join Our Team — CRM Executive (Marketing Communications): E-Commerce | Spencer’s Retail (RPSG Group) 🚀

About Us

Spencer’s Retail, part of the RPSG Group , is a leading multi-format retailer with a strong presence in food and grocery. As we expand our quick commerce grocery platform, Jiffy , we’re looking for a CRM Executive / Marketing Assistant to help drive engaging customer communication strategies.

What You’ll Do

• Plan and execute CRM campaigns to boost customer engagement, retention, and conversions.
• Coordinate with design and content teams for creative and copy requirements.
• Manage campaigns across Push, Email, WhatsApp, and In-App notifications .
• Analyze campaign performance (CTR, CVR, retention rate, churn rate, etc.) and share actionable insights.
• Collaborate with marketing, product, and analytics teams to enhance user experience and campaign effectiveness.
• Maintain CRM data hygiene and identify automation/personalization opportunities.

Who We’re Looking For

• Fresher Graduates with internship experience in marketing communications or CRM are welcome!
• Strong writing and editing skills — ability to adapt tone and style for diverse audiences.
• Basic understanding of CRM or campaign management tools (WebEngage, MoEngage, etc.) is a plus.
• Data-driven mindset with proficiency in Excel / Google Sheets.
• Eye for detail, timing, and creativity in communication.

Why Join Us

You’ll be part of a fast-growing digital team shaping customer journeys for one of India’s leading retail brands. If you’re passionate about customer engagement, communication strategy, and marketing innovation — we’d love to meet you!