Customer Relationship Manager

Role Overview

We are hiring Customer Relationship Managers (CRM) for a voice-based inbound process. The role involves handling customer queries and concerns over calls, ensuring excellent customer service and satisfaction.

Key Responsibilities

• Address and resolve customer queries and concerns via inbound calls
• Maintain professionalism and empathy while handling customer interactions
• Ensure accurate documentation of customer issues and resolutions
• Collaborate with internal teams to provide timely solutions
• Uphold service quality standards and meet performance metrics

Qualification

• Any Graduation (mandatory)
• Strong communication skills in English and Hindi/Marathi preferred
• Freshers and experienced candidates are welcome

Salary

• Freshers: ₹17,000 in hand (CTC: 2.55 LPA)
• Experienced: Up to ₹27,000 in hand (CTC: 3.7 LPA)

Shift Timings

• Male: Between 7:00 AM – 12:30 AM (any 9.5-hour shift)
• Female: Between 7:00 AM – 8:30 PM (any 9.5-hour shift)

Work Schedule

• 5 days working
• 2 rotational week offs

Location

13th Floor, Vishwaroop IT Park, Behind Raghuleela Mall, Opposite Vashi Station, Sector 30, Vashi, Navi Mumbai, Maharashtra – 400705

Job Types: Full-time, Permanent

Pay: ₹17,558.44 - ₹30,244.60 per month

Work Location: In person