Customer Service Assistant

About Urban Company

Urban Company is a leading technology platform that connects customers with trusted service professionals for various home services, including home cleaning, salon & spa services at home, and home repairs & maintenance. Since its inception in India in 2014, Urban Company has expanded to UAE, Saudi Arabia, and Singapore.

Our mission is to simplify and elevate everyday living by offering convenient, reliable, and high-quality services. With innovation and customer experience at our core, we are reshaping the home services industry globally.

Key Responsibilities

• Customer Engagement:
• Listening to customers’ concerns and handling complaints
• Giving detailed explanations of services or products
• Communicating with customers in-person, through email or chat, over the phone or on social media
• Monitoring customer satisfaction levels
• Partnership Development:
• Working with a sales team to create better methods to address customer complaints
• Referring customers to superiors when necessary

What We’re Looking For

• Communication & Negotiation Excellence: Strong interpersonal and persuasion skills to connect with diverse customers.
• Sales Experience: Prior experience in sales or a customer-facing role is an advantage.
• Partnership Savvy: Proven ability to identify, negotiate, and manage collaborations with external partners.

Why Join Us?

• Be part of a dynamic team driving growth in one of Urban Company’s most important markets.
• Enjoy a competitive compensation package, including a fixed salary and performance-based incentives.
• Gain hands-on experience in a customer facing role, with a leading global brand.
• Contribute to a mission-driven organization that is transforming the home services industry.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month