Customer Service Associate-export

The Customer Service associate – Export & Logistics .

Qualifications-

Bachelor’s degree in Logistics, Supply Chain Management, or related field.

Experience-

2+ years of experience in logistics or supply chain management or EXIM

In-depth understanding of international trade regulations and customs documentation.

Excellent communication and interpersonal skills.

Ability to multitask and manage time effectively.

Strong problem-solving skills.

Attention to detail and accuracy.

Skills Required-

Logistics software (e.g., SAP)

Microsoft Office Suite with proficiency in Excel.

Knowledge of INCOTERMS

Customs brokerage procedures

Regulatory compliance

Shipment tracking tools

Excel

Data analysis

Salary Range-4.2 lac - 4.8 lac CTC

We are looking this opportunity for our reputed Food Manufacturing Company

(5 Days working).

Export ,Logistic and customer service Southeast asia role is pivotal in managing and coordinating international trade logistics, providing top-tier customer service, ensuring compliance with trade regulations and inventory visibility for south east customers. The position demands meticulous coordination, problem-solving abilities, and effective communication to handle various logistics challenges.

Responsibilities-

Export and Logistics:

Coordinate for export logistics operations with warehouse team, freight forwarder and CHA (clearing house agent)

Ensure compliance with international trade regulations and documentation e.g. SAFTA

Address customer inquiries and provide solutions in a timely manner.

Prepare and review shipping documentation such as invoices, packing list, bill of lading and other certificates if any

Track and trace shipments to ensure timely delivery.

Resolve any potential issues related to delays, damages, or freight charges.

Maintain accurate records of all logistics transactions.

Provide regular updates to clients on shipment status.

Southeast Asia Customer Service and Inventory Management:

Timely and accurately update the Monthly DOH file

Coordinate with various stakeholders for In Transit data collection, collation and preparation.

Sharing the final DOH file and High / Low SKU tracking.

Timely and accurate updation of Monthly Scorecard

Support south East Asia customer service team for shipment and inventory related queries.

Job Type: Full-time

Pay: ₹420,000.00 - ₹480,000.00 per year

Work Location: In person