Hexaware Technologies

Active Listening; computer basic knowledge; Domain expertise; Escalation Management; Multitask Handling; Process Understanding and Improvement; Quality Assurance and Control; Team Management; Typing skills 25 WPM with 90 Percent Accuracy

Championing top-tier customer service, the Customer Service Domestic Quality Analyst ensures calls and support interactions meet quality standards through active listening, process analysis, and escalation management. Candidates will boost team performance, refine workflows, and directly impact customer satisfaction by identifying improvement opportunities.

Customer Service Domestic Quality Analyst-BPS

Active Listening

Computer Basic Knowledge

Domain Expertise

Escalation Management

Multitask Handling

Process Understanding and Improvement

Quality Assurance and Control

Team Management

Typing skills (25 WPM with 90% Accuracy)

Customer Relationship Management (CRM) software

Microsoft Office Suite

Time Management

Conflict Resolution

Data Entry

Join Hexaware Technologies and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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