Customer Service Executive

Job Overview:

Deol Car & Truck Rentals, an Australia-based company, is looking for a proactive and detail-oriented Operations & Customer Service Executive to join our on-site team. This dual-role is ideal for professionals with a background in BPO, customer service, or operations, who can manage backend workflows and front-end customer communication with ease.

Key Responsibilities:

• Manage daily backend operations including vehicle bookings, vendor coordination, and fleet management
• Handle inbound and outbound voice calls for customer support, bookings, and inquiries
• Maintain accurate records of inventory, vendor contacts, and service schedules
• Assist customers with reservations, pricing, availability, and follow-ups
• Create and manage invoices, inventory logs, and parts ordering
• Collaborate with team members to ensure smooth service delivery and problem resolution
• Prepare daily reports and assist in maintaining operational trackers
• Maintain professionalism and empathy while handling escalated queries

Requirements:

• 1-2 years of relevant experience in operations, BPO, logistics, or customer service
• Excellent spoken and written English communication skills (mandatory)
• Ability to work independently, multitask, and manage time effectively
• Strong problem-solving skills and attention to detail
• Freshers will not be considered

Immediate joiners preferred | No cab facility available

Location: Mohali, Punjab (On-site) | Job Type: Full-time
Salary: Up to ₹30,000 per month
Shift Timing: 5am to 2pm

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Work Location: In person