Customer Service Executive

We are seeking a highly organized and proactive Customer Service & Logistics Executive to serve as a pivotal link between our customers, service engineers, and the supply chain. The ideal candidate will be responsible for managing the end-to-end post-sales process, from quotation and order fulfillment to logistics coordination and customer feedback. This role requires exceptional communication skills, a keen eye for detail, and a strong commitment to customer satisfaction.

The Job description is as follows:

• Daily Customer Call/ email registration and follow up.
• Filing customer records, including contact information.
• Quotations follow-up with customer.
• Expired Quotation follow up (toner & spare parts).
• Assist service engineers for the quote and spare availability.
• Follow up of pending service quote with customers.
• Service payment follow up with customer.
• Inbound/outbound tracker updation.
• Spare parts/ Toner preparation.
• Daily VC collection Report.
• Daily Toner Sales Report.
• Logistics plan report.
• Daily Quotation report.
• Machine Delivery Customer feedback.

Desired Skills & Experience

• Microsoft Tools(Excel, Word etc).
• Zoho CRM

Desired Qualities.

· Active listener.

· Adaptability.

· Attention to detail.

· Collaboration.

· Conflict resolution.

· Creativity.

· Critical thinking.

· Decision-making.

Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: From QAR3,500.00 per month