Customer Service Executive - Arabic Speaker

We are seeking a proactive and
customer-focused Customer Service Executive to engage with clients, provide
accurate information, and ensure an outstanding customer experience. The ideal
candidate demonstrates excellent communication skills, attention to detail, and
a collaborative approach to resolving customer inquiries efficiently.
Key Responsibilities:
• Provide
professional, courteous, and energetic support across all communication
channels (face-to-face, phone, email, chat).
• Handle customer
inquiries, requests, and feedback promptly and effectively.
• Demonstrate
in-depth knowledge of company products and services to support customers
confidently.
• Maintain high
attention to detail and adhere to quality standards in all interactions.
• Collaborate
with team members and other departments to ensure smooth service delivery.
• Work towards
achieving customer service KPIs such as response time, satisfaction, and
accuracy.
• Build and
maintain positive relationships with both new and existing customers.
Required Education &
Qualifications:
• Bachelor s
degree in administration, Business, Marketing, IT, or a related field.
• Excellent
customer service and communication skills in English (CEFR Level B2 or above /
IELTS 6+).
Required Skills & Experience:
• Minimum 2 years
of experience in a customer service or call Centre environment.
• Proficient in
CRM systems and Microsoft Office Suite.
• Strong
interpersonal, problem-solving, and multitasking abilities.
• Self-motivated,
adaptable, and capable of working in a fast-paced environment.