Customer Service Executive (Bilingual: English/Arabic)

Job Summary

We are looking for a proactive and customer-focused Customer Service Executive to handle customer inquiries, follow-ups, and feedback in both English and Arabic. The role involves communicating with customers through phone, WhatsApp, and other channels to ensure a positive service experience.

Key Responsibilities

• Handle customer inquiries and provide accurate information in a professional manner.
• Follow up with customers to confirm satisfaction and resolve pending issues.
• Record and update customer feedback and service details in the system.
• Coordinate with internal teams (Sales, Operations, Technical Support) for issue resolution.
• Assist customers with registration, verification, and order-related processes.
• Participate in customer satisfaction surveys and follow-up campaigns.

Requirements

• Bilingual in English and Arabic (strong verbal and written communication).
• Minimum 1 year of experience in customer service or call center roles.
• Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Salesforce) is an advantage.
• Excellent listening, empathy, and problem-solving skills.
• Flexible with work schedules and able to work well in a team.

Preferred / Nice to Have

• Experience working in the UAE or GCC region.
• Knowledge of automotive, e-commerce, or platform-based businesses.
• Comfortable in a multilingual, multicultural environment.
• Ability to communicate in Chinese (Mandarin) is a plus.

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Application Question(s):

• Female candidates are preferred.

Language:

• Arabic (Required)