Customer Service & Logistics Executive

Customer Service & Logistics Executive

Location: Dubai, AE

Remote Work: 1-2 days at home (site based)

Position Objective: We are seeking a motivated, fast learner with a keen eye for detail to join our Customer Service and Logistics Department. This opportunity is ideal for individuals who have prior experience in customer service and logistics, and who are looking to further develop their skills in a dynamic environment.

Essential Duties and Responsibilities:

• Customer PO order Entry via SAP
• Factory PO creation
• Margin Calculation and Margin approval
• To check every PO if in compliance with Getinge standards
• Sending order confirmation to customers
• Shipping documents preparation and submission to customer. If required, shipping of original documents via DHL.
• LC documents preparation
• Orders Invoicing
• Coordination with forwarder for shipment
• Backlog/Invoicing performance regular update
• Monthly reporting and presentation of Individual KPI
• Answering request of customers (Price or HS Codes)
• Arrangement of Local Shipment
• Receiving Local Shipment to storage area
• PO to factory as per configuration
• Regular update of Export declarations for UAE shipments
• Regular factory calls for planning orders
• Regular customer calls for open issues
• Support Sales team
• Support Service team
• RMA / Returns
• FSCA /Returns/credit notes
• Follow up for the Bill & Hold
• Resolving IDOC issues in SAP
• Preparation of Proforma invoices/ Quotations
• Follow up with factories for credit notes of return shipments
• Compute prices, discounts, fee for service and shipping charges
• Handle and resolve queries raised by customers, sales team or finance team
• Sending monthly Open Orders report to customers

Qualification (Knowledge, Skills and Abilities):

• A minimum of two years of experience in similar role.
• A bachelor's degree in business administration or equivalent; and two to three years of related experience and/or training; or equivalent combination of education and experience.
• Experience in customer service, sales and/or logistics.
• Working experience and/or knowledge of SAP and INCOTERMS.
• Ability to read, analyze, and interpret insurance terms and custom regulations.
• Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and other stakeholders.
• Ability to calculate figures and amounts such as discounts, interest, commissions, pro-rata and percentages.
• Ability to apply concepts of basic accounting.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral or schedule form.