Customer Service Representative

Job Description:

• Handle inbound/outbound calls and respond to customer queries with empathy and professionalism.
• Coordinate between patients and doctors to ensure smooth appointment flow.
• Maintain accurate records and follow up to ensure service satisfaction.
• Provide timely resolution to complaints while ensuring a positive patient experience.
• Rotational Shifts.

Qualifications:

• Excellent communication skills in English and Urdu.
• Previous customer service or call centre experience (preferred).
• A calm, patient-focused attitude and a passion for healthcare.
• Ability to multitask in a fast-paced environment.
• Must be Graduate

Job Type: Full-time

Work Location: In person