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Customer Service Representative

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Job Title: Customer Support Representative (Fresher-Friendly)

Location: [Jaipur / Office-based]
Employment Type: Full-Time
Experience: Fresher or up to 1 year of experience
Company: [Pure Cosmeceuticals Pvt. Ltd. — e.g. Truth & Beauty]

About the Role

We’re looking for a smart, empathetic, and proactive Customer Support Representative to help our customers with their order queries, product-related questions, delivery tracking, refunds, and more.

If you have strong communication skills & a problem-solving mindset — even with zero prior experience — we’d love to hear from you.

Responsibilities

  • Respond to customer queries via Email, WhatsApp, Phone, Chat & Social DM
  • Help customers track orders, resolve issues, and provide product information
  • Maintain a professional, helpful tone at all times
  • Work closely with operations, fulfillment & logistics teams for resolution
  • Record issues, escalations, and feedback in CRM or ticketing systems
  • Follow up with customers until closure
  • Share recurring problems with internal teams to improve workflows
  • Keep response times fast and quality high
  • Maintain customer satisfaction and NPS score targets

Skills We’re Looking For

  • Excellent spoken & written English (Hindi is a plus)
  • Good communication & listening skills
  • Customer-first mindset
  • Ability to stay calm under pressure
  • Problem-solving attitude
  • Basic computer literacy (Email, Google Sheets, CRM tools)
  • Ability to multitask & stay organized

Preferred (But Not Mandatory)

  • Prior experience in customer support or a D2C brand

What We Offer

  • Competitive salary (based on skills & communication)
  • Fast learning & growth track
  • Chance to work with a modern, fast-growing consumer brand
  • Supportive, non-hierarchical work culture
  • Training & onboarding provided — no technical background required

Who Should Apply

  • Freshers with strong communication skills
  • Those who enjoy helping people
  • Anyone passionate about beauty, skincare, D2C or startups
  • Candidates looking for career growth in eCommerce, CX, CRM or Brand Ops

Job Type: Full-time

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid time off

Work Location: In person

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