Customer Service Representative

Job Title: Customer Support Representative (Fresher-Friendly)

Location: [Jaipur / Office-based]
Employment Type: Full-Time
Experience: Fresher or up to 1 year of experience
Company: [Pure Cosmeceuticals Pvt. Ltd. — e.g. Truth & Beauty]

About the Role

We’re looking for a smart, empathetic, and proactive Customer Support Representative to help our customers with their order queries, product-related questions, delivery tracking, refunds, and more.

If you have strong communication skills & a problem-solving mindset — even with zero prior experience — we’d love to hear from you.

Responsibilities

• Respond to customer queries via Email, WhatsApp, Phone, Chat & Social DM
• Help customers track orders, resolve issues, and provide product information
• Maintain a professional, helpful tone at all times
• Work closely with operations, fulfillment & logistics teams for resolution
• Record issues, escalations, and feedback in CRM or ticketing systems
• Follow up with customers until closure
• Share recurring problems with internal teams to improve workflows
• Keep response times fast and quality high
• Maintain customer satisfaction and NPS score targets

Skills We’re Looking For

• Excellent spoken & written English (Hindi is a plus)
• Good communication & listening skills
• Customer-first mindset
• Ability to stay calm under pressure
• Problem-solving attitude
• Basic computer literacy (Email, Google Sheets, CRM tools)
• Ability to multitask & stay organized

Preferred (But Not Mandatory)

• Prior experience in customer support or a D2C brand

What We Offer

• Competitive salary (based on skills & communication)
• Fast learning & growth track
• Chance to work with a modern, fast-growing consumer brand
• Supportive, non-hierarchical work culture
• Training & onboarding provided — no technical background required

Who Should Apply

• Freshers with strong communication skills
• Those who enjoy helping people
• Anyone passionate about beauty, skincare, D2C or startups
• Candidates looking for career growth in eCommerce, CX, CRM or Brand Ops

Job Type: Full-time

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Work Location: In person