Customer Service Representative

Industry: Workshop Equipment & Tools Trading
Department: Customer Support / Operations
Experience Required: 2-3 years
Location: Sharjah
Employment Type: Full-Time
Preference: Females Only

Job Summary

We are seeking a female Customer Service Representative with a technical background and strong p*roficiency in ERP software for a workshop equipment and tools trading company*. The role involves handling customer inquiries, processing orders, coordinating with sales and technical teams, and ensuring accurate and timely service using the ERP system.

Key Responsibilities

• Handle customer inquiries related to workshop equipment, tools, and spare parts
• Process sales orders, quotations, delivery notes, and invoices through ERP software
• Understand basic technical specifications of workshop equipment and tools
• Coordinate with sales, warehouse, logistics, and technical teams
• Track order status, stock availability, and delivery schedules in ERP
• Assist customers with product selection and technical clarifications
• Maintain accurate customer and transaction records in ERP
• Handle customer complaints and service issues professionally
• Prepare reports related to orders, sales, and customer support

Required Qualifications & Skills

• Female candidates only
• Diploma or Bachelor’s degree in Engineering, Technical, or related field
• Experience in customer service, coordination, or inside sales
• Strong working knowledge of ERP software (Odoo, SAP, Oracle, Tally, or similar)
• Ability to understand technical product specifications and part numbers
• Proficiency in MS Office (especially Excel)
• Good communication and coordination skills

Preferred Skills

• Experience in tools, machinery, automotive, or industrial trading companies
• Knowledge of inventory, sales, and CRM modules in ERP
• Ability to work in a fast-paced trading environment

Job Type: Full-time