Customer Service & Social Media Assistant

Walk-In Interview – Customer Service & Social Media Assistant

Dates:
9 January to 31 January 2025
(Friday is off – please do not visit on Fridays)

Time:
1:00 PM – 4:00 PM

Location:
Shed No. 15, Industrial Area 17, Sharjah
Google Map: https://maps.app.goo.gl/oXW3mwaXosSwn2YK7

Customer Service & Social Media AssistantJob Purpose

Support the 360° Marketing Executive in managing social media platforms, assisting with content creation, supporting online advertising activities, and providing high-quality Arabic–English customer service to increase brand awareness and sales.

Key Responsibilities

Social Media & Content Support

• Schedule and publish posts on Instagram, TikTok, Snapchat, Facebook, and YouTube
• Monitor and respond to comments, messages, and mentions daily
• Assist in planning and creating weekly photo and video content
• Coordinate with designers and photographers for marketing materials
• Write captions, hashtags, and short ad texts in Arabic and English

Customer Service & Sales Support

• Respond to customer inquiries via social media, WhatsApp, and email
• Assist customers with online orders through the website, mobile app, or WhatsApp
• Provide accurate product information, pricing, and after-sales support
• Handle customer issues professionally and ensure timely follow-up

Reporting & Marketing Support

• Collect and record customer feedback, reviews, and ratings
• Track engagement and prepare weekly performance reports
• Maintain and update customer databases (emails, phone numbers, interests)
• Assist in managing Meta (Facebook & Instagram) and Google Ads campaigns
• Monitor ad performance (CTR, CPC, conversions) and report results
• Coordinate with the delivery and logistics team to ensure smooth order fulfillment

Requirements

• Fluent in spoken and written Arabic and English
• 1–2 years of experience in social media, digital marketing, or customer service
• Strong understanding of Instagram, TikTok, and Snapchat
• Basic skills in Canva, CapCut, or similar tools
• Familiarity with Meta Ads Manager and Google Ads
• Good computer and smartphone skills
• Creative, organized, and proactive attitude
• Able to work from the store environment for filming and customer engagement

Job Type: Full-time

Pay: From AED2,800.00 per month