Customer Service Representative

We are looking for a proactive and result-oriented Female Customer Service Representative to join our team. The ideal candidate will be responsible for managing client communications, following up on due and overdue payments, and ensuring timely recovery in line with company policies.

Key Responsibilities

Daily client correspondence via calls, SMS, and WhatsApp

Follow up on installments and overdue payments

Manage and recover unpaid debts from clients

Negotiate overdue payments in the best interest of the company

Maintain accurate client feedback records in Excel

Update client feedback in the ERP system on a weekly/monthly basis

Track outstanding debts and plan recovery actions

Coordinate with sales team, dealers, and accounts department to contact clients

Update account status and databases regularly

Comply with legal requirements when escalation or legal action is required

Handle customer queries and complaints professionally

Build and maintain client trust regarding project delivery

Qualifications & Requirements

Graduate (Bachelor’s degree preferred)

Strong communication and negotiation skills

Proficiency in MS Office (Excel, Word)

1–2 years of experience in call center operations or real estate recovery (preferred)

What We Offer

Professional working environment

Growth and learning opportunities

Competitive compensation (based on experience)

Location: J7 Emporium Pvt Ltd B17 Islamabad

Please send your application to Jobs@j7emporium.com with the subject line: "Female Customer Service Representative ”.

Job Type: Full-time

Pay: Up to Rs50,000.00 per month

Work Location: In person