Customer Service Representative

Job Title: Customer Service Representative
Department: Customer Support / Operations
Job Type: Full-Time
Location: Executive Heights, Blue Area Islamabad

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role is suitable for fresh graduates as well as candidates with up to 1 year of experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email or chat in a timely and professional manner
• Resolve customer complaints and provide appropriate solutions
• Maintain accurate records of customer interactions and transactions
• Provide information about products and services
• Follow up with customers to ensure issue resolution
• Collaborate with internal teams to improve customer experience
• Meet performance targets and KPIs set by management

Requirements:

• Bachelor’s degree in Business Administration, Communications, or a relevant field
• Fresh candidates are encouraged to apply (0–1 year of experience preferred)
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to handle pressure and manage multiple tasks
• Basic knowledge of MS Office (Word, Excel)

Preferred Skills:

• Prior experience in a customer support role
• Familiarity with CRM systems
• Strong listening skills and a customer-first mindset

What We Offer:

• Competitive salary package
• Attractive incentives/commissions
• Career growth opportunities
• Supportive and professional work environment

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person