Customer Service Representative (CSR)

We are looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, resolving complaints, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

• Respond promptly to customer queries via phone, email, chat, or social media.
• Handle and resolve customer complaints in a professional manner.
• Provide product/service information accurately to customers.
• Maintain records of customer interactions and transactions.
• Coordinate with internal departments to ensure timely resolution of issues.
• Follow communication procedures, guidelines, and policies.
• Strive to achieve high customer satisfaction levels.

Requirements

• Minimum Bachelor’s degree or equivalent qualification.
• Prior experience in customer service, call center, or telesales is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a customer-focused attitude.
• Proficiency in MS Office and basic computer operations.
• Ability to handle pressure and work in a fast-paced environment.

What We Offer

• Competitive salary package.
• Growth and career development opportunities.
• A supportive and collaborative work environment.

Job Type: Full-time

Pay: Rs25,000.00 per month

Experience:

• csr: 1 year (Preferred)

Work Location: In person