Customer Service Representative (CSR)

This job is with Fulcrum , an ISO 9001:2015 certified company serving over 400 clients including Unilever, Shan, EBM, HBL, and K-Electric, and specializing in outsourcing solutions across industries like textiles, pharmaceuticals, hospitality, and automotive.

Job Description:

We are looking for a Customer Service Representative to join our team in the banking industry. The ideal candidate should have prior experience in handling customer queries, resolving issues, and ensuring excellent customer satisfaction.

Key Responsibilities:

• Handle incoming calls and customer inquiries in a professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Maintain detailed records of customer interactions.
• Work collaboratively with other departments to ensure smooth operations.
• Meet performance targets and maintain service quality standards.
  
  
  

Requirements:

• Minimum 1- 2 years of experience in customer service, preferably in the banking industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving attitude and customer-focused mindset.
• Proficiency in MS Office and CRM systems.
• Bachelors degree in Business Administration or a related field (preferred).
  
  
  

Benefits:

• Competitive salary package
• Growth and career development opportunities
• Supportive work environment