Customer Service Representative (CSR)

About Do Deliver

Do Deliver is a fast-growing logistics and delivery solutions provider with a mission to make parcel deliveries seamless, reliable, and efficient across Pakistan. With branches in multiple cities, we pride ourselves on exceptional customer service and operational excellence.

Role Overview

The Customer Service Representative (CSR) will be responsible for handling customer interactions, resolving queries, managing complaints, and ensuring that every customer receives a positive and professional service experience. The role requires excellent communication skills, patience, and a customer-first attitude.

Key Responsibilities

• Handle incoming calls, emails, and chat inquiries from customers in a timely and professional manner.
• Resolve complaints efficiently while maintaining customer satisfaction.
• Provide accurate information regarding delivery services, parcel tracking, and company policies.
• Coordinate with operations and dispatch teams to ensure timely updates to customers.
• Maintain customer records and log all interactions in the system (FLOWHCM/CRM).
• Escalate complex issues to supervisors or relevant departments when necessary.
• Follow up with customers to ensure their issues are resolved and they are satisfied.
• Support in gathering customer feedback to improve service quality.
• Adhere to company policies, compliance, and quality standards.

Requirements

• Education: Bachelor’s degree (preferred) or Intermediate with strong communication skills.
• Experience: 0–2 years in customer service, preferably in logistics, e-commerce, or telecom.
• Skills:
• Excellent verbal & written communication in English and Urdu.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with MS Office and customer service software (CRM/ERP).
• Personal Attributes:
• Customer-focused mindset.
• Patience, empathy, and a positive attitude.
• Team player with strong interpersonal skills.

What We Offer

• Competitive salary and benefits package.
• Career growth and training opportunities.
• Friendly and supportive work environment.
• Being part of a fast-growing delivery solutions company.

Monday to Saturday 9AM-6PM

Location: Near Mohata Palace, IB Office Street - Old Clifton Block 5, Karachi

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person