Customer Service Representative (CSR)

We’re looking for a passionate and detail-oriented Customer Service Representative (CSR) to handle customer inquiries across Meta (Facebook & Instagram) and WhatsApp. The role also includes researching skincare trends and content ideas to keep our brand engaging and up to date.

Key Responsibilities:

• Respond to customer queries and comments on Meta and WhatsApp.
• Provide product information, skincare advice, and after-sales support.
• Handle feedback and complaints with professionalism.
• Monitor DMs, comments, and mentions on social media.
• Collaborate with marketing for campaign and customer insights.
• Research skincare trends, viral ingredients, and competitor content.

Requirements:

• Fresh or up to 6 months of experience in customer service or social media handling.
• Strong written and verbal communication skills in English & Urdu.
• Familiarity with Meta Business Suite and WhatsApp Business.
• Keen interest in skincare and beauty trends.
• Energetic, proactive, and eager to learn in a fast-paced environment.

Job Types: Full-time, Fresher

Pay: Rs35,000.00 per month

Work Location: In person