Customer Service Representative (CSR) – Medicare & ACA

We are hiring a Customer Service Representative (CSR) for our Medicare & ACA campaign.

Responsibilities:

• Handle inbound/outbound calls related to Medicare & ACA
• Assist customers with basic inquiries and eligibility questions
• Transfer calls to licensed agents when required
• Maintain call quality, compliance, and accurate records

Requirements:

• Good English communication skills
• Call center or healthcare experience (min: 6 months preferred)
• Ability to work night shifts

Location: On-site
Shift: Night Shift

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Ability to commute/relocate:

• Rawalpindi Satellite Town: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a minimum of 6 months of experience in a call center?

Location:

• Rawalpindi Satellite Town (Required)

Work Location: In person