customer service representative - customer support agent

Location: Model Town Link Road, Lahore
Shift: Afternoon (12 PM – 1 PM start, 9-hour shift)

About the Role
PlanLab Solutions is seeking a proactive Customer Support Representative to provide exceptional assistance to our international clients. You’ll be managing customer interactions across chat, email, and phone, ensuring every customer walks away satisfied.

Responsibilities

• Respond to customer queries via calls, live chat, and email.
• Resolve issues related to products, accounts, and order processing.
• Document customer interactions using CRM tools like Zendesk or Freshdesk.
• Collaborate with the support team to maintain service quality.
• Stay up to date on product updates and policies.

Requirements

• Excellent English communication (spoken and written).
• Good analytical and multitasking abilities.
• Familiarity with Shopify, Gorgias, or Tidio is a plus.
• Willingness to work flexible schedules, including weekends.

Why PlanLab Solutions?

• Supportive team, no sales pressure.
• Skill development opportunities and career growth.

How to Apply:
If you’re passionate about providing outstanding customer service, we’d love to hear from you. Please note that only shortlisted candidates will be contacted for further steps in the hiring process.

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Application Question(s):

• Are you fluent in spoken, written, and listening English? (Yes/No)
• Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards – 9 hours)
• How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).
• Are you comfortable with handling outbound and inbound calls?
• Can you write professional emails and handle live chat?
• What is your current Salary?
• What is your expected salary?

Work Location: In person