Customer Service Representative (Female preferred)

Job Description:

Turn Up Technologies is looking for a proactive and results-driven Customer Support Representative. The ideal candidate should have strong communication skills and a solid understanding of web development services.

Key Responsibilities:

• Communicate professionally with international clients via Upwork chat, calls, and emails.
• Write clear, persuasive, and customized proposals with strong communication impact.
• Understand client needs through effective questioning and active listening.
• Provide prompt, accurate, and professional responses to all client inquiries.
• Build trust and long-term relationships through strong verbal and written communication.
• Coordinate client requirements with internal technical teams.
• Manage follow-ups and maintain a professional tone throughout the sales cycle.
• Handle customer support queries before and after project confirmation.

Requirement:

• Excellent English communication skills (written & verbal) – MUST
• Proven experience as an Upwork Bidder or Customer Support Representative.
• Strong proposal writing and client negotiation skills.
• Ability to explain services clearly to non-technical clients.
• Professional attitude, confidence, and problem-solving mindset.
• Strong time management and multitasking skills.
• Experience dealing with international clients.
• Background in IT services, Web Development and Design niche or software companies.

Night Shift: 9:00 PM – 6:00 AM

Benefits:

• Transport allowance provided for female employees.
• Professional and growth-oriented work environment.
• Performance-based incentives.

Job Type: Full-time

Pay: Rs60,000.00 - Rs75,000.00 per month

Work Location: In person