Customer Service Representative - FEMALE ( Remote)

Job Title: Customer Service Representative (CSR)

Company: ZDIGITIZING

Location: Remote

Job Type: Full-Time (Permanent)

About Us

Zdigitizing LLC is a leading provider of embroidery digitizing and vector art services, catering to customers who own embroidery machines. We pride ourselves on delivering high-quality services to clients globally. To support our growth, we are seeking a skilled Customer Service Representative (CSR) to join our team.

Key Responsibilities

- Handle customer inquiries via phone, email, or live chat.

- Provide product and service information to customers.

- Resolve customer complaints and offer effective solutions.

- Assist customers with order placement, tracking, and account management.

- Maintain accurate customer records and update databases.

- Ensure a positive customer experience and follow up to confirm issue resolution.

- Identify recurring issues and suggest improvements.

- Ensure adherence to company policies and compliance standards.

Job Requirements

Experience:

- 0-1 years in customer service, support, or a related role.

Skills:

- Strong English communication (written and verbal).

- Problem-solving and conflict resolution.

- Customer relationship management and active listening.

- Technical skills (typing speed, multitasking, and troubleshooting).

Time management and organizational skills.

- Ability to handle difficult customers professionally.

System, Timing & Other Specific Requirements

- Good internet speed.

- Working Laptop.

- 6-8 Hours Backup options for power outages.

- Flexibility with monthly rotational shifts.

- Contract agreement.

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: Remote