Customer Service Representative - Human Resource Domain

Ibex , on behalf of one of its international clients, is seeking a highly motivated and skilled professional to join our team as a Client Service Representative – Human Resources Domain. The selected individual must be comfortable working in a night shift (onsite). This role offers an excellent opportunity to collaborate with a global organization and further develop your expertise in a dynamic and supportive environment.

Job Summary

We are looking for a customer-focused professional to deliver exceptional service to our clients. The successful candidate will be responsible for addressing client inquiries, efficiently resolving HR-related issues, and providing tailored product and service recommendations.

Key Responsibilities

• Respond promptly and professionally to customer inquiries and concerns.
• Actively listen and apply problem-solving skills to resolve issues effectively.
• Maintain a courteous and composed demeanor in high-pressure situations.
• Provide and receive feedback to support continuous service improvement.
• Recommend products and services aligned with customer needs.

Requirements

• Bachelor’s degree in human resources or a related field.
• Outstanding verbal and written communication skills, with the ability to engage confidently with international clients.
• Proficiency in basic computer applications, including typing, email, and business software tools.
• Strong adaptability to changing situations and priorities.
• Excellent command of spoken and written English.
• Willingness and ability to work a night shift (onsite).