Customer Service Representative (International)

We are looking for a responsible and confident International CSR to handle customer support tasks for our global clients. You will manage queries, solve issues, and ensure smooth daily operations. The goal is to deliver a professional and friendly customer experience.

Key Responsibilities:

• Handle customer queries through email, chat, and calls for international clients
• Provide accurate and quick solutions to customers
• Maintain proper records of all interactions
• Coordinate with the operations team to resolve issues
• Follow company guidelines and ensure high-quality support
• Meet daily/weekly performance targets
• Report any problems or delays to the supervisor
• Work in a fast-paced and time-sensitive environment

Requirements:

• Minimum Bachelor’s degree
• Excellent English communication skills (written & spoken)
• Strong problem-solving and customer handling skills
• Ability to work in night shifts (for international clients)
• Basic computer knowledge and fast typing speed
• Previous CSR/support experience

Benefits:

• At least two bonuses per year (Eid Bonus)
• Performance-Based Bonuses
• Maternity/Paternity Allowance
• Maternity Leaves
• Wedding Allowance
• Annual Leaves Encashment
• Double salary on Gazetted Holidays
• Special Allowance for Emergency
• Advance Salary on Need Basis
• 12 Casual Leaves
• 10 Medical Leaves
• 10 Annual Leaves
• Dedicated Training
• Birthday celebrations
• Gaming Facility
• Growing & Dynamic Team
• Office Gatherings, Celebrations, and Trips
• 5 days a week (work-life balance)

Job Location: Link Road Model Town, Lahore
Job Timings: 7 PM to 4 AM

Job Type: Full-time

Application Question(s):

• Are you comfortable working night shifts?
• What are your salary expectations?

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person