Customer Service & Scheduling Coordinator - Pool Service Company

Job Title: Service Scheduler / Dispatcher – Pool Service Company
Location: Tucson, AZ
Schedule: Monday–Friday | Full-Time | Day Shift

Job Overview:
Busy residential pool service company seeking a Service Scheduler / Dispatcher to manage incoming customer calls and schedule repair appointments for two pool equipment technicians. This role is ideal for someone with customer service, scheduling, dispatch, or service coordination experience.

Responsibilities:

• Answer inbound customer calls and schedule service appointments
• Dispatch and coordinate daily schedules for repair technicians
• Communicate service times and updates with customers
• Enter work orders and customer information into scheduling software
• Track inventory needed for service calls
• Provide general office and administrative support

Qualifications:

• Customer service or call center experience preferred
• Experience in scheduling, dispatching, or service coordination a plus
• Strong organization and communication skills
• Comfortable using Microsoft Excel, Outlook and scheduling software
• Ability to multitask in a fast-paced office

Schedule:
Monday – Friday | Daytime hours | No weekends

Pay: $18.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• How many technicians or field employees have you scheduled at one time?
• How comfortable are you handling a high volume of incoming customer calls?
• Briefly describe your experience with scheduling or dispatching technicians.
• This position requires being in the office Monday-Friday during business hours. Are you able to reliably work this schedule?

Work Location: In person