Customer Service Specialist

Customer Service Executive

Department: Growth

Location: HCMC

About Buymed

Buymed (thuocsi.vn) is the largest B2B e-commerce platform for healthcare in Vietnam, now expanding across Southeast Asia. We enable over 35,000 pharmacies, clinics, and hospitals to access genuine medical products more efficiently through technology and supply chain innovation.

We move fast, act decisively, and focus on measurable outcomes. Learn more about how we innovate healthcare at www.buymed.com

*** Note: Our recruitment team will contact you via the email listed in your CV. Please ensure it is up to date and check it regularly.

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About the Role

The Customer Service Executive will be responsible for engaging with potential customers over the phone, introducing the company’s products and services, and guiding them through the decision-making process.

**Key Responsibilities

Customer Engagement & Outreach

• Research and understand customer information and needs through phone conversations.
• Make outbound calls to potential customers using the company’s official phone line, following provided scripts and guidelines.
• Introduce, advise, and promote the company’s products and services to potential customers.

Sales & Negotiation

• Introduce customers about the company’s services.
• Provide tailored consultation to meet customer needs while aligning with company offerings.

**Key Requirements

Education & Experience

• College or University graduate in Economics, Pharmacy, or related fields.
• Minimum 1 year of experience in telesales, account management, medical representative, or pharmacy sales.

Skills

• Clear and pleasant speaking voice, with the ability to communicate effectively over the phone.
• Strong interpersonal, negotiation, and persuasion skills.
• Ability to follow structured scripts while adapting to customer responses.

Mindset

• Honest, proactive, and enthusiastic, with a positive work attitude.
• Hardworking and resilient, able to thrive in a fast-paced environment.
• Customer-oriented, with strong commitment to achieving targets.