Customer Service Staff

NEO GLS provides innovative, agile and responsive, warehousing and logistics services and solutions. As a company we are driven by our enthusiasm to be creative and to ensure positive outcomes for our customers and employees.

Working time:

• Mon – Fri : 8h - 17h
• Sat: 8h00 - 12h00

Location: Binh Thanh, HCMC

Responsibilities

• Handle export/import documentation tasks, including issuing HBL or HAWB, A/N, D/O, e-manifest, and debit notes to customers.
• Take care of Debit Note, SOA of Customers, Partners, Vendors.
• Follow trucking order and control trucking vendor to ensure delivery time to factory.
• Input shipment’s information into the company systems.
• Track shipping status and maintain good relationships with carriers, warehouses, trucks, and other related departments.
• Address and resolve customer disputes or complaints with great care.
• Understanding US shipment processes (AMS, FMC, ISF filing) is preferred.
• Ensure compliance with all internal and regulatory requirements and customer standard operating procedures.
• Execute tasks assigned by the region manager, report results regularly, and maintain good cooperation with overseas agents and customers.
• Familiarize yourself with the pricing of the responsible region, analyze the current status and development of the routes, and update internal quotations accordingly.
• Assist management with any special tasks assigned.

Qualifications

• College degree or above, with a preference for majors in logistics or international trade.
• Proficiency in written and spoken English.
• More than 3 years of experience in the freight forwarding industry, with a preference for the intra asia & North America - Knowledge of handling air/sea shipments.
• Strong communication skills and a team-oriented spirit.

Benefits

• 13th salary
• Gas / telephone allowance
• Company trip
• Annual Health check
• Full salary insurance                       
• Review salary: 1 time / year