2511- Customer Service – Flight Ticket App

Customer Service – Flight Ticket App

Work Location: QTSC Building 1, No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City

Contact: 0763931013 (Ms. Hồng Thắm) | Email: thihongtham.nguyen2@concentrix.com

Job Description

• Act as a liaison between guests and partners to resolve low-complexity issues via inbound/outbound calls, email, chat, and messaging on topics such as travel advice, modifications, cancellations, and complaints.
• Provide accurate, valid, and complete information using the right tools, methods, and processes.
• Immediately update serious or inconsistent cases.
• Ensure a high level of customer service and a positive guest experience.
• Proactively update knowledge related to customer service.

Requirements

• High school graduate or equivalent (related majors are an advantage).
• Fluency in English (speaking, listening, writing, and reading) – 100% English working environment.
• At least 6 months of experience in Customer Service or related roles.

Income

• Total Salary: 11,000,000 – 13,000,000 VND/month
• Base Salary: 8,000,000 VND/month
• Meal Allowance: 500,000 VND/month
• Night Shift Allowance: 30% of base salary
• Voice Allowance: 1,000,000 VND/month (if handling inbound calls)
• Monthly KPI Incentive: 900,000 – 1,200,000 VND/month (based on performance)
• 100% salary during 2-month probation period

Benefits

• Full insurance coverage according to Labor Law.
• 24/7 accident insurance.
• 14 days of annual leave.
• 13th-month salary.
• Annual health check-up.
• Dynamic and professional working environment with many opportunities for career growth.

Work Schedule

• 5 working days/week (any 2 days off).
• Rotating shifts 24/7 (arranged by team leader, up to 3 months of night shifts):
• Day shifts: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00
• Night shifts: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00