Customer Service Representative

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint
• Providing accurate, valid, and complete information by using the right tools, methods, and processes
• Immediately updating serious cases/inconstant situations
• Ensuring a high level of customer service and a positive guest experience
• Proactively updating information/knowledge about customer service

Work Schedule

• 5 days/week (any 2 days off)
• Rotating shifts: 9 hours/shift/month (including 1.5 hour rest)
• Day Shift: 7:00 – 16:00 | 9:00 – 18:00 |12:00 – 21:00 | 13:00 – 22:00
• Night Shift: 19:00 – 4:00 | 20:00 – 5:00 |21:00 – 6:00 | 22:00 - 7:00

Requirement

• Graduated from High school or equivalent academic level
• Fluency in English (Speaking, listening, writing, and reading) - working 100% English

Benefits

• Gross Income: 10.000.000 - 12.000.000 vnd/month
• Night shift allowance: 30% base salary.
• Phone line allowance: 1.000.000 vnd/month (valid after passing 2-month probation).
• 100% salary in 2-month probation time.