Qureos

FIND_THE_RIGHTJOB.

Customer Service Representative

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

  • Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes
  • Immediately updating serious cases/inconstant situations
  • Ensuring a high level of customer service and a positive guest experience
  • Proactively updating information/knowledge about customer service

Work Schedule

  • 5 days/week (any 2 days off)
  • Rotating shifts: 9 hours/shift/month (including 1.5 hour rest)
  • Day Shift: 7:00 – 16:00 | 9:00 – 18:00 |12:00 – 21:00 | 13:00 – 22:00
  • Night Shift: 19:00 – 4:00 | 20:00 – 5:00 |21:00 – 6:00 | 22:00 - 7:00

Requirement

  • Graduated from High school or equivalent academic level
  • Fluency in English (Speaking, listening, writing, and reading) - working 100% English

Benefits

  • Gross Income: 10.000.000 - 12.000.000 vnd/month
  • Night shift allowance: 30% base salary.
  • Phone line allowance: 1.000.000 vnd/month (valid after passing 2-month probation).
  • 100% salary in 2-month probation time.

© 2025 Qureos. All rights reserved.