Customer Service - Social Platform

Work Location: QTSC Building 1 - No. 14 Street,Tan Chanh Hiep Ward, District12, Ho Chi Minh City, Viet Nam.

Scope of Work:

• Handle customerinquiries and resolveissues efficiently and professionally.
• Deliver accurate information and high-quality servicein line withcompany policies.
• Collaborate with internalteams to ensure smooth communication and process improvement.
• Maintain up-to-date product knowledge and follow escalationprocedures when needed

Requirements:

• Native speaker of Hindi or Indonesian. Good command of English (for training & internal communication).
• Strong communication and problem-solving skills.
• Customer serviceexperience is a plus, but fresh graduates are welcome to apply.
• Willing to relocate to Vietnam.

Income:

• Base Salary: 16.000.000 vnd/month.
• Meal allowance: 500.000 vnd/month.
• Monthly KPI Incentive: Up to 1.200.000 vnd/month
• 100% salary in 2-month probation time.

Benefits:

• One-way flight ticket to Vietnam.
• 15 days’ accommodation in a shared guesthouse upon arrival.
• Work permit & TRC (Temporary Residence Card) for the employee (company supports documentation for family TRC; fee to be coveredby employee).
• Great multicultural working environment with career growth opportunities.
• 14 days of leave/year. 13th Monthly Salary Annual Health Checkup

Work Schedule:

• 5 days/week (any 2 days off). Shift: Rotate 24/7 (according to the arrangement of the team leader).
• Rotating shifts: 9 hours/shift/month (including 1.5 hour rest).