Customer Service Specialist - Voice Program

Company Description

ibex delivers innovative business process outsourcing, smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions. Operating 34 facilities globally, ibex deploys next-generation technology to drive superior customer experiences for leading companies in retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 35,000 employees and industry-leading technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually, driving significant customer revenue and exceptional experiences. Visit our website at talentibex.com for more information and connect with us online.

Role Description

This is a full-time on-site role for a Customer Service Specialist - Voice Program, located in Karachi. The Customer Service Specialist will be responsible for addressing customer inquiries, providing support via phone, and ensuring customer satisfaction. Day-to-day tasks include handling customer complaints, troubleshooting issues, and maintaining a high standard of customer service. Additionally, the specialist will aim to enhance the overall customer experience through effective communication and problem-solving skills.

Qualifications

• Customer Support and Customer Service skills
• Ability to ensure Customer Satisfaction
• Excellent Phone Etiquette and communication skills
• Strong focus on enhancing Customer Experience
• Relevant experience in customer service roles is a plus
• Ability to work on-site in Karachi
• Effective problem-solving and troubleshooting abilities
• Proficiency in English

Job Specifications

• O Levels/Intermediate or above
• Excellent Written and Verbal English communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)