Customer Services ( CS For Evening Shift)

Job Description:

Job Description:

Key Responsibility & Duties: -

· Ability to be well versed with every arcade machine at the center.

· Able to assist customer in playing such machines or answer their specific queries.

· Must be aware of pricing of each game.

· Must be trained and aware of every deal and promotional packages.

· Must ensure proper knowledge of every game and ride on floor.

· Check all the arcade equipment and redemption games at the start of the shift to ensure that they are working properly; ensure that faulty machines are reported to the technical team.

· Ensure appropriate number of people can get on rides.

· Patrol the arcade floor and monitor the usage of the arcade equipment.

· Be omnipresent to serve the customer with a smile when asked for help; handle guest inquiries and/or concerns efficiently and cordially.

· Referring difficult situations to supervisor; monitor and endeavor to maintain a clean and safe environment; responsible for the general cleaning of the machines and surrounding area

· Ensure children are the appropriate height and age for rides.

· Board passengers onto ride.

· Explain safety procedures to riders.

· Point out evacuation routes.

· Operate equipment that starts and shuts down ride.

· Pull down safety bars, buckle seat belts, or secure harnesses.

· Inspect equipment to detect wear and tear.

· Stop vehicle and de-board passengers in case of emergencies.

· Clean up debris around ride

· Keep an eye on patrons and their movements to ensure they are not in any danger.

· Enforce all safety regulations and stay current with safety rules and procedures.

· Should always be in a presentable and professional appearance and adhere to hygiene policies and customer satisfaction

Duty Timing from 11:00am to 11:00pm/ 11:00- 12:00 AM

Reporting to: Floor Supervisor/Asst. Floor Supervisor/Operations Manager

Job Type: Full-time

Work Location: In person