Customer Service/Sales Representative

Job Description

The Customer Service & Sales Representative will be responsible for engaging with clients, handling inquiries, promoting products and services. This role requires excellent communication skills, a friendly demeanour and a passion for sales.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, social media, and in-person inquiries.
• Promote and sell products or services during events, exhibitions, and store interactions.
• Assist clients in selecting clothing, accessories, or event packages according to their needs.
• Handle order processing, billing, and follow-ups with clients.
• Maintain accurate records of customer interactions, sales, and feedback.
• Support the planning and execution of events, exhibitions, and promotional activities.
• Resolve customer complaints efficiently and professionally.
• Coordinate with the marketing and production teams to ensure timely delivery and client satisfaction.
• Achieve individual and team sales targets.

Qualifications

• High school diploma or equivalent; bachelor’s degree in Business, Marketing, or related field preferred.
• Experience in customer service, sales, or retail, preferably in clothing, events, or exhibitions.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-oriented attitude.
• Ability to work under pressure during events and exhibitions.
• Proficiency in MS Office, CRM tools, or POS systems is a plus.
• Flexibility to work during events, weekends, and exhibitions.

Skills & Competencies

• Sales-driven and goal-oriented
• Team player with a positive attitude
• Attention to detail and organizational skills
• Ability to multitask and handle customer queries efficiently
• Professional and presentable appearance, especially for client-facing events

Job Type: Full-time