Customer Success Executive

Key Responsibilities:

• Serve as the primary point of contact for a portfolio of client accounts.
• Drive onboarding for new clients: coordinate with Sales/Pre‑Sales, Product & Onboarding teams to ensure smooth setup (API integration, WhatsApp Business API, chatbot flow, live chats, etc).
• Conduct training sessions (online/in person) for clients on platform usage: dashboards, analytics, broadcasting, automation features.
• Monitor client health: usage metrics, adoption rates, engagement, feature utilisation, support tickets, and proactively identify risks of churn.
• Manage renewals, upsell/cross‑sell opportunities by identifying client needs and linking them to new features or modules .
• Work cross‑functionally with Product, Engineering, Support, Sales teams to relay feedback, escalate issues, and advocate for client needs.
• Analyse client usage data and generate insights/refreshed value reports to show ROI and push for further expansion.

Qualifications / Requirements:

• Bachelor’s degree in IT or equivalent is desirable.
• Minimum 1 year of experience in Customer Success / Account Management / Client Services in SaaS or tech platforms (preference for messaging, chatbot, or CRM SaaS).
• Strong communication and presentation skills
• Ability to understand technical integrations (APIs, chatbots, automation flows) and translate into business value for clients.
• Customer‑oriented mindset: proactive, supportive, able to build trust and long‑term relationships.
• Experience using CRM tools, success tools, dashboards preferred.

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,500.00 per month

Application Question(s):

• Are you a graduate in IT ?

Experience:

• SAAS Industry: 1 year (Required)

Location:

• Dubai (Required)