Customer Success Executive

Customer Success Executive

Company: Veclar Technologies (Pvt.) Ltd.
Location: Rawalpindi (On-site)
Shift: U.S. Night Shift (6:00 PM – 3:00 AM PKT)
Working Days: Monday to Friday
Compensation:

• Hourly Rate: PKR 16,000
• Monthly Salary: Up to PKR 150,000 (based on experience)
• Additional performance-based commission (paid in USD)

About Veclar Technologies

Veclar Technologies (Pvt.) Ltd. is a rapidly growing provider of SaaS and CRM solutions, serving clients across the United States and Canada. We take pride in our professional, collaborative work culture, timely compensation, and clear pathways for career advancement based on performance.

Role Overview

We are seeking a Customer Success Executive to strengthen relationships with our U.S.-based clients, ensure smooth onboarding, and support sales operations. This role is ideal for an individual with excellent communication skills, a passion for customer satisfaction, and the drive to excel in a fast-paced environment.

Key Responsibilities

• Build and maintain strong, long-term relationships with U.S. clients.
• Conduct outreach through phone, email, and CRM tools to engage potential customers.
• Schedule and lead meetings with key decision-makers.
• Manage onboarding processes and promptly resolve client queries.
• Maintain accurate records and communication logs within the CRM system.
• Collaborate with internal teams to improve client experience, satisfaction, and retention.

Required Qualifications & Skills

• Bachelor’s degree (graduates preferred).
• 1–3 years of experience in Customer Success, Business Development, or Client Relations.
• Excellent English communication skills (both written and verbal).
• Strong interpersonal, organizational, and time management skills.
• Ability to manage multiple client accounts and prioritize effectively.
• Proficiency with CRM platforms and B2B communication.

Preferred Qualifications

• Experience in SaaS or CRM-based environments.
• Prior experience with U.S. or Canadian clients.
• Professional email and phone communication etiquette.
• Self-motivated, target-driven, and adaptable to dynamic work environments.

What We Offer

• Performance-based commission in USD.
• Clear career progression within Client Success and SaaS Sales.
• A supportive, professional, and growth-oriented workplace.
• Exposure to international clients and leading CRM tools.

How to Apply

Contact: (+92) 332 5755577
HR Department – Veclar Technologies (Pvt.) Ltd.

Job Type: Full-time

Pay: Up to Rs150,000.00 per month

Work Location: In person