Customer Success Fair Play Specialist

Join us as a Customer Success Fair Play Specialist and discover the future of employee experience!

Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.

We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.

Requirements

• Having at least 2-3 years of experience in sales support and customer compliance processes
• Proficiency in MS Office programs, especially Excel
• Strong analytical thinking, problem-solving, and attention to detail
• Team-oriented and result-driven approach
  
  

Responsibilities

• Entering up-to-date data into internal software platforms (such as CRM Dynamics, JIRA, WIND, etc.) and contributing to system improvement efforts
• Ensuring the adaptation of existing customers/users to the system
• Taking part in customer compliance processes within the scope of corporate compliance
• Engaging in system and process development activities to prevent rule violations by customers/users
• Collaborating with the partner audit and legal teams to establish, implement, and report customer compliance procedures
• Managing feedback and complaints received from existing customers
• Conducting analyses on customer complaints and facilitating corporate compliance through regular meetings
• Providing support for the analyses, reports, and presentations required by the Customer Relations department
• Preparing regular analyses and reports on the performance of the Customer Relations department and customer activities
• Preparing monthly billing reports for existing customers
• Performing payment and collection analyses in coordination with the Finance department
  
  

Benefits

• MultiSport Card: Access for you and 2 loved ones to a MultiSport card!
• Private Health Insurance: Comprehensive and high-coverage health package
• Meal Card: Daily meal allowance
• Transportation Support: Travel expense coverage for your commute to the office
• Robust Bonus System: A performance-driven bonus system designed to support and reward you
• Hybrid Working System: The opportunity to work from home one day a week
• Working from home one day a month for female employees
• Global Work Environment: Expand your vision by working in an international team
• Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career
• Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career
• Well-being Activities: Enjoyable events that boost employee happiness and motivation