Customer Experience Associate Specialist

About Paribu

Founded in 2017, Paribu has been playing a key role in the development of Türkiye’s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 180 crypto assets.

In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for institutional clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting culture, arts, sports, and education.

Why join Paribu?

Paribu works with curious, innovative, and impact-driven professionals who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in technology, design, strategy, operations, or beyond , you will be part of a team shaping the future of finance.

Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu’s vision of delivering fast, easy, and secure experiences.

The impact you’ll make

At Paribu, every team member plays a crucial role in driving innovation and delivering high-quality solutions. As a Customer Experience Associate Specialist, you will be responsible for:

• Providing timely and accurate responses to user inquiries via phone and written channels, in line with Paribu’s service quality standards
• Sharing up-to-date product and service information with users and ensuring clear, effective communication
• Collaborating with relevant departments by collecting and sharing user feedback to support the improvement of services and internal processes
• Enhancing overall customer experience by ensuring consistent communication quality and service efficiency
• Contributing to the development of the customer support function by participating in training activities and tracking feedback trends

Key competencies

We value skills and potential as much as experience. To thrive in this role requires:

• Associate or Bachelor’s degree from business administration, economics, communication, or a related field.
• Minimum 2 years of experience in customer-facing roles that require direct communication with users
• Familiarity with digital communication tools and a strong understanding of service-oriented processes
• A curious and proactive mindset toward understanding the financial services ecosystem and digital platforms
• Strong interpersonal skills with the ability to multitask, take initiative, and offer solution-oriented support
• Ability to adapt to a shift schedule and a 6-day work week due to 24/7 customer support operations
• Proficiency in written and spoken English

The advantages of being at Paribu

We care about our team’s growth and well-being. Here's what you can look forward to:

• Meal allowance – Generous support with a flexible meal card.
• Private health insurance – Comprehensive coverage for employees, including spouses and children .
• Commuting support – Financial support for commuting based on your office route.
• S.O.S. leave (10 days) – Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave.
• Birthday leave – One extra day off during your birthday month.
• Language learning support – Resources to enhance English communication skills.
• Personal development support – Budget for exploring hobbies, attending professional courses, and personal growth.
• Well-being & health platform – Access to digital health and wellness services, including mental health support, and well-being resources.
• Relocation allowance – Financial support for relocation within a 15-km radius of the Paribu’s office.
• Top-tier work equipment – High-performance devices and all the essential tools you need to do your best work.
• Cultural events – Enjoy concerts, theater, cinema, and sports tickets through company-sponsored opportunities.

The hiring journey

From application to onboarding, here's a step-by-step look at your journey with Paribu.

1. Application: Submit your application online.

2. Initial screening: People Team reviews your resume.

3. Interview process: Meet with hiring managers and team members.

4. Assessment tests / Case study: Complete a case study or technical test to help us better understand your problem-solving and technical skills.

5. Offer & onboarding: If it’s a great fit, you will be welcomed on board.

Application process

Should you have already applied, here are two essential facts about the process:

• While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter.
• All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles.

In accordance with applicable data protection regulations, please note the following:

I have been informed that my personal data is processed by Paribu Kripto Varlık Alım Satım Platformu A.Ş. (“Paribu” or “Company”) through the “Paribu Kripto Varlık Alım Satım Platformu A.Ş. Clarification Text on the Protection of Personal Data for Employee Candidates” prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.