Customer Success Manager

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating categoryleading enterprise software that unleashes that power.

To make that happen we need people who are curious selfpropelled generous and genuine. People who love being part of a fastmoving fastthinking growth company. And people who careabout each other about UiPath and about our larger purpose.

Could that be you

Your mission

UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AIpowered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services adoption strategies organization change management a track record of delivering impact to customers and a passion for ensuring our customers achieve their desired outcomes.

This role requires a strong bias towards action an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.

What youll do at UiPath

PostSales Strategy : Own the customers overall adoption strategy building & maintaining the customers comprehensive value delivery plan to achieve the stated objectives

PostSales Account Management : Own lead & orchestrate endtoend adoption delivery from planning to realization coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions

Value Fluency & Management : Understand and advise the customer on how best to define deliver & realize value that aligns with their stated objectives

Operational Excellence : Develop and maintain workstream plans timelines and deliverables and ensure adherence to success milestones

Client Engagement

Serve as the primary point of contact for clients building and nurturing strong relationships. Understand client needs and requirements collaborate with crossfunctional teams to tailor success strategies accordingly

Executive Client Relationship Management : Cultivate and sustain strategic relationships with key clients becoming a trusted advisor on automation strategies

Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact

Operational & Technical Expertise : Possess an understanding of automation technologies and the operational technical & change management best practices required to execute successfully and drive transformation

Innovation and Thought Leadership : Stay abreast of industry trends emerging technologies and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation

Team Collaboration

Collaborate with internal technical teams sales and other stakeholders to ensure a unified and customercentric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan

Issue Resolution

Work closely with clients and internal teams to develop effective solutions to problems

What youll bring to the team

Extensive experience in customer success roles with a proven track record of driving customer satisfaction adoption and retention

Experience with professional services & attach motions for support / services

Experience in a highgrowth technology company preferably in the SaaS or RPA space

Strong leadership and teambuilding skills with the ability to inspire and motivate crossfunctional teams

Excellent communication and interpersonal skills

Datadriven mindset with the ability to use data to make informed decisions and drive results

Strategic thinking and the ability to develop and execute customer success strategies

Bachelors degree in business technology or a related field (MBA preferred)

Fluent Arabic and English

Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid officebased and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and / or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .

Required Experience

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1