Customer Success Manager

Riyadh, Saudi Arabia Posted on 09/22/2025

About the Role

We are looking for a highly motivated Customer Success Manager to join our team in Riyadh. This role is critical in building and maintaining long-term relationships with our enterprise clients, ensuring their success, and driving retention and growth. The ideal candidate will have strong experience in the Saudi market, excellent relationship management skills, and a proven track record of managing enterprise accounts.

Key Responsibilities

• Act as the primary point of contact for assigned enterprise clients in KSA.
• Conduct regular client visits to strengthen relationships and understand business needs.
• Manage renewals and proactively drive upsell opportunities.
• Build trust and deliver value by positioning our solutions as strategic to the client's success.
• Monitor customer engagement, measure health scores and CSAT, and take proactive steps to improve.
• Coordinate onboarding, training, and service delivery to ensure maximum adoption.
• Work cross-functionally with Sales, Product, and Support to resolve client issues and provide a seamless experience.
• Serve as the client's advocate, bringing feedback to internal teams for continuous improvement.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related role.
• Proven experience handling enterprise accounts in the KSA market.
• Strong interpersonal and communication skills, with the ability to influence at senior levels.
• Experience in renewals, upselling, and relationship building.
• Ability to measure and act on customer success metrics (health score, CSAT, adoption rates).
• Fluent in Arabic and English.
• Willingness to travel frequently to meet clients.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to manage high-value enterprise accounts across Saudi Arabia.
• A collaborative environment where your voice and input directly impact client success.