Customer Success Manager

Looking for candidates for the permanent position of Customer Success Manager based in Cairo, Egypt.

What does a great Customer Success Manager do?

In this role, you’ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you’ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.

Responsibilities include:

• Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
• Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
• Maintain excellent relationships with key individuals within the customer organization.
• Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
• Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
• Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
• Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.

Who we are looking for in this role:

• Degree-level education
• Airline and/or GDS experience preferable
• 3+ years proven track record of successful customer relationship management and customer service
• Experience in direct responsibility for operational support
• Fluent written and spoken English, additional languages an advantage (such as Arabic)

If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.

Best Regards

Usha

Infotree Global Solutions

Linkedin: linkedin.com/in/usha-rahul-116453223