Customer Success Manager

Role Overview

We are seeking a Regional Customer Success Manager (RCSM) to own and drive customer success for Arabic-speaking corporate clients across the Middle East. This is a senior individual contributor role focused on building trusted client relationships, driving product adoption, and ensuring customers realize maximum value from WegoPro’s business travel platform.

The role requires strong regional market knowledge, cultural awareness, and a proactive, data-driven approach to managing high-value accounts. You will work closely with Sales, Product, and Support teams to deliver a seamless customer experience and support long-term retention and growth.

Key Responsibilities

Client Relationship & Account Ownership

• Serve as the primary point of contact for assigned corporate clients using WegoPro’s travel and expense management platform

• Build strong, long-term relationships with key stakeholders, acting as a trusted advisor and advocate for customer needs

• Ensure customer expectations are consistently met or exceeded throughout the account lifecycle

Customer Success Strategy & Adoption

• Develop and execute tailored customer success plans aligned to each client’s business goals and travel requirements

• Drive platform adoption and feature utilization to maximize value and long-term retention

• Provide strategic guidance on optimizing travel management workflows using WegoPro’s tools

Proactive Engagement & Issue Management

• Maintain regular engagement through business reviews, calls, and meetings to gather feedback and address issues early

• Monitor customer health and usage indicators to ensure smooth, uninterrupted service

• Identify risks proactively and manage escalations efficiently, ensuring timely resolution and clear communication

Data & Insights

• Use platform analytics to track usage, identify trends, and anticipate customer needs

• Deliver actionable insights to help clients improve efficiency, compliance, and cost control in their travel programs

Cross-Functional Collaboration

• Partner closely with Sales, Product, and Support teams to ensure a consistent and high-quality customer experience

• Share customer feedback and insights internally to support continuous product and service improvement

Regional Expertise

• Apply regional market knowledge and cultural awareness to tailor engagement strategies across MENA

• Ensure communication and solutions reflect local business practices and client expectations

Qualifications & Experience

• Bachelor’s degree in Business, Management, or a related field

• 5+ years of experience in Customer Success or Account Management managing enterprise or high-value clients

• Support-only backgrounds will not be considered

• Experience in business travel or travel management is strongly preferred

• Strong understanding of the MENA region, with hands-on experience supporting clients across the Gulf and surrounding markets

• Proven track record of driving customer satisfaction, retention, and long-term account growth

• Strong analytical mindset with experience using customer success metrics to guide decisions

• Excellent communication and relationship-building skills, with the ability to influence stakeholders at all levels

• Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment

• Experience working with global, cross-functional teams

• Fluency in Arabic and English is mandatory; additional languages are a plus