Customer Success Manager - EdTech (Start Up)

Overview

The Customer Success Manager will be responsible for developing and managing strategic accounts within the Higher Education and help them navigate the use of their AI Solutions. This role requires a proactive individual with a strong focus on sales and relationship management across the region.

Responsibilities

• Achieve or exceed annual targets for the Middle East territory, including recognised revenue, contract renewal value and new module upsell targets.
• Initiate and manage the renewal cycle of service agreements with partners in advance of specified deadlines. This includes planning, drafting and presenting renewal proposals, negotiating contracts and managing the signoff and implementation process.
• Prepare and present successful responses to tender as required by existing partners.
• Develop strong partner relationships at executive leadership level.
• Understand partners' objectives and ensure services are planned, integrated, well communicated and reported to ensure the greatest value to partners, their staff and students.
• Influence partner stakeholders so that best practice student engagement strategies are implemented across the institution.
• Maintain a high frequency of face-to-face contact with each partner, as determined appropriate by the Regional Director.
• Create and nurture strong relationships with the various individual stakeholders as required at partner institutions, ensuring service offering is well understood and communicated to staff and students.
• Regularly explore upsell opportunities for additional platform module sales, and facilitate upsell opportunities with the support of the relevant module subject matter expert if necessary.
• Keep detailed records in Salesforce of strategic plans, partner meetings, activities, emails, proposals, opportunities and other records.
• Travel as required across the GCC for partner meetings and events, and staff meetings, if necessary at short notice.

Profile

• A background in Account Management, Customer Success or Sales/Business development
• Proven track record in the EdTech field across the GCC - especially in Higher Education
• Strong skills in building and maintaining professional relationships.
• Proven ability to identify and capitalise on partnership opportunities.
• Excellent negotiation and communication skills - ability to do public speaking from time to time.
• Ability to travel to meet clients onsite

Job Offer

• Competitive salary package ranging from AED 240000 to AED 300000.
• Opportunities to work in the thriving EdTech industry.
• Collaborative, supportive and innovative work environment.
• Potential for professional growth and career advancement.

Skills

• SaaS
• EdTech
• AI
• Sales
• Higher Education
• Customer Success
• Partnership
• Account Management