Customer Success Representative

We are looking for a dedicated Customer Success Representative who will ensure our clients continue to receive outstanding service and value long after their purchase.

Key Responsibilities:

• Act as the main point of contact for customers after the sale, ensuring a smooth transition from sales to support.
• Provide onboarding, training, and guidance to help customers get the most out of our products/services.
• Proactively follow up with clients to address concerns, resolve issues, and ensure high levels of satisfaction.
• Handle after-sales inquiries, service requests, and product support in a timely and professional manner.
• Collaborate with technical and operations teams to resolve customer problems efficiently.
• Track customer feedback and report insights to improve after-sales processes and product offerings.
• Maintain accurate records of customer interactions and service updates in the CRM system.

Requirements:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 2+ years of experience in customer support, customer success, or account management (UAE experience preferred).
• Excellent communication, interpersonal, and relationship-building skills.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to manage multiple accounts and resolve issues under pressure.
• Proficiency in CRM systems and customer service tools.
• Fluency in English (Arabic/Hindi is an advantage).

What We Offer:

• Competitive salary & performance-based incentives.
• Supportive and dynamic work culture.
• Career development and growth opportunities.
• The chance to work with innovative products and contribute to customer loyalty.

How to Apply:

Send your CV to kaneez@bastionex.net with the subject line: Customer Success Representative

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED4,000.00 per month

Application Deadline: 22/08/2025