Customer Success Specialist

Nasoft is hiring a Customer Success Specialist for our client specialized in E-commerce and Digital Marketing.

Job Responsibilities:

• Manage customer onboarding and provide training sessions on product usage
• Act as the main point of contact for assigned clients.
• Monitor customer activity to identify adoption trends and potential issues
• Provide proactive solutions to help clients achieve their business goals
• Coordinate with internal teams (Product, Support, Sales) to resolve customer concerns
• Collect and analyze customer feedback to drive product improvements
• Prepare and deliver reports on customer health, usage, and satisfaction
• Promote upselling and cross-selling opportunities when applicable
• Ensure high retention and contract renewal rates
  
  

Requirements

• Bachelor's degree in Business Administration, Marketing, IT, or related field.
• 1-3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS)
• Proven experience managing client relationships and delivering positive outcomes.
• Familiarity with SaaS platforms, CRM systems, or customer engagement tools.
• Experience working in a fast-paced, tech-driven environment
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to analyze customer data and interpret usage metrics.
• Organizational and time management skills with attention to detail.
• Technical aptitude to understand SaaS platforms, APIs, and integrations (basic level required)
  
  

Benefits

Benefits & Working Conditions:

◾ Working days: Sunday to Thursday (Friday and Saturday off)

◾ Working hours: 9:00 AM - 6:00 PM

◾ Health and Social Insurance

◾ Learning & Development programs (L&D)

◾ Gym Subscription Discount

📍 Job Location: El Sheikh Zayed, Giza (Hybrid)