Customer Success Specialist

Job Title: Customer Success Specialist
Location: DHA Phase 1, Lahore

My Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.

Responsibilities include but are not limited to:

• Introducing customers to the company’s services through detailed sessions.
• Arranging teachers for demo/intro sessions and assigning classes.
• Conducting regular follow-ups with customers.
• Maintaining regular communication with students and teachers to ensure excellent service delivery.
• Monitoring activities and collecting feedback from existing customers to identify areas for service improvement, and implementing feasible customer suggestions.
• Building strong customer relationships and proactively engaging with them to improve customer retention.
• Conducting extensive research for prospecting and building mature leads.
• Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.
• Coordinating and completing multiple tasks alongside the entire team.
• Updating the database and maintaining accurate records.
• Scheduling intro/demo sessions with available teachers.
• Monitoring teachers’ schedules and assigning them intro sessions and students.
• Writing content for various purposes.
• Conducting trial sessions for new clients and converting them into paying customers.
• Scheduling classes for successful trials and managing the scheduled hours of clients (students).
• Consistently aiming to achieve monthly and annual goals/targets.

Job Type: Full-time

Pay: Rs90,000.00 - Rs110,000.00 per month

Application Question(s):

• How much experience you have in customer success role?
• Have you worked in the US or Canadian market?
• What is your current salary?
• What is your expected salary?

Work Location: In person