Customer Success Specialist (VoIP Solutions Consultant)

Role Overview:

As a Customer Success Specialist (VoIP Solutions Consultant), you’ll lead camera-facing demonstrations of our technology products to C-level executives, business owners, and IT decision-makers. Beyond demos, you’ll ensure client satisfaction by providing post-demo support and building lasting relationships to convert leads into loyal clients.

Responsibilities:

• Conduct live virtual and in-person demos to showcase features like VoIP calling, video conferencing, CRM integrations, and advanced call management.
• Engage with CEOs, business owners, and IT leaders, tailoring presentations to their unique business challenges and goals and build strong, long-term client relationships with decision-makers and key stakeholders.
• Confidently answer technical and business-related questions during demos, positioning us as a trusted partner.
• Provide post-demo follow-up support, addressing client questions and facilitating smooth onboarding with the sales team.
• Collaborate with sales and technical teams to qualify leads and ensure smooth onboarding and customer satisfaction.
• Manage sales cycle from DEMO to proposal, negotiation, and closing and keep accurate records of sales activities and client interactions in the CRM.
• Stay updated on product developments, competitors, and industry trends to position 3CX effectively.
• Contribute to refining demo content and customer success processes to maximize impact.

Qualifications

• 4+ years in B2B sales, customer success, or technical demo roles, ideally in telecom, SaaS, or Unified Communications.
• Exceptional on-camera presence and verbal communication skills, with a professional and approachable demeanor; female candidates preferred.
• Familiarity with VoIP, PBX, or UC platforms (training will be provided).
• Strong ability to translate technical features into compelling business value for non-technical audiences.
• Proven skills in building rapport with senior executives and handling objections gracefully.
• Excellent organizational skills to manage demo schedules and client follow-ups.

Shift: Evening/Night

Salary: Market Competitive

Location: DHA Phase 2 Ext, Karachi.

Job Type: Full-time

Application Question(s):

• Are you available in the evening and night shift?
• How many years of experience do you have with the same role?
• Do you speak English fluently?

Education:

• Bachelor's (Preferred)

Work Location: In person