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Customer Support
JOB_REQUIREMENTS
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Salary
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Location:
Secunderabad
Experience:
4 to 8 year(s)
Job Description:
- Complaint Management/ Open SR/Monitoring daily customer complaints
- Open SR, MaxTTR, CDI, CSP execution Attending Critical product failures/customers/sites
- Qualitative technical product inputs to HO
- Monthly Report on failures with analysis, Flash Reports for every critical failure CSP execution-On time & 90% Due Vs Done
- Customer training and Meet Local level GOEM & OEM interaction
- Local level meeting- GOEM/OEM/Vendor Activity: Thanksgiving – Customer & Employee Warranty & CSP claim settlement
- Warranty and CSP Claim Settlement Ratio Manpower Training & Development (KOEL & OJT)
- Avl Trained Manpower Customer & Operator Training
- Handling customer complaints and maintain service KPIs of the territory .
- Identification of training needs of SE of SDs and deputing them timely for training,
- Take care of service penetration activity in the zone.
- Timely feedback to RRT on critical failures and submit PIR on time
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