Customer Support Agent

• Handle customer inquiries via calls, chat, and/or email in a professional manner
• Provide accurate information about products/services
• Resolve customer complaints and issues efficiently
• Maintain clear and polite communication with customers at all times
• Escalate complex issues to the relevant department when required
• Update customer records and maintain proper documentation
• Meet performance and quality standards set by the company
• Excellent spoken English (mandatory)
• Strong communication and active listening skills
• Customer-oriented attitude with problem-solving abilities
• Basic computer skills (CRM tools, email, MS Office, etc.)
• Ability to work independently and in a team
• Prior CSR / call center experience is a plus (but not mandatory)

Job Type: Full-time

Pay: Rs50,000.00 - Rs80,000.00 per month

Ability to commute/relocate:

• Lahore Johar Town: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• CSR: 2 years (Preferred)

Work Location: In person